Refund & Returns Policy

Refunds and Returns Policy for RomdoulTumbler.com
Effective Date: November 6, 2024

At Romdoul Tumbler, customer satisfaction is our top priority. We strive to ensure that our products meet your expectations. However, if you are not completely satisfied with your purchase, we offer a fair and straightforward returns and refunds policy to make the process as easy as possible. Please read the details below to understand how to initiate a return, the conditions for eligibility, and any associated costs.

1. Eligibility for Returns

To be eligible for a return, please note the following conditions:

  • Timeframe: Returns must be initiated within 30 days of receiving the product.
  • Product Condition: The product must be unused, in its original packaging, and in the same condition in which you received it.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

Note: Customized or personalized items may only be eligible for returns if there is a manufacturing defect or if they were damaged during shipping.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Customized or personalized tumblers (unless defective or damaged)
  • Items purchased on final sale or with significant discounts

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Customer Support: Email us at visethkong14@gmail.com with your order number and reason for the return. Attach photos if the product is damaged or defective.
  2. Receive Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
  3. Ship the Item: Please package the item securely and include the RMA number inside the package. Customers are responsible for return shipping costs, except in cases where the item was defective or damaged upon arrival.
  4. Tracking and Confirmation: We recommend using a trackable shipping method to ensure we receive your returned item.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • Approval of Refunds: If your return is approved, a refund will be processed to your original payment method within 7-10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item shows signs of use, or if any packaging is missing or damaged).
  • Shipping Fees: Original shipping charges are non-refundable, except in cases where the item was defective or incorrectly shipped.

5. Exchange Policy

If you received a damaged or defective item and would prefer an exchange, please contact us at visethkong14@gmail.com within 30 days of receiving the product. We will provide instructions on how to return the item, and upon receipt, we will send out a replacement at no additional cost.

6. Return Shipping Costs

  • Customer-Initiated Returns: For returns initiated due to personal reasons (e.g., you changed your mind or ordered the wrong item), the customer is responsible for paying return shipping costs.
  • Defective/Damaged Products: If you received a defective or damaged item, Romdoul will cover the return shipping costs and send a replacement free of charge.

7. Exceptions and Special Cases

In certain cases where returns do not meet the above conditions, Romdoul reserves the right to refuse a return or issue store credit instead of a refund.

8. Contact Us

If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team:

By making a purchase on RomdoulTumbler.com, you acknowledge that you have read, understood, and agreed to this Refunds and Returns Policy. We thank you for your understanding and are here to help you with any inquiries.